FAQ's

ABOUT OUR PRODUCTS

Where are VENIM jackets produced?

Our jackets are designed and made in beautiful San Francisco, California. Customization and finishing takes place in-house at our studio, while sewing is completed by a third party factory. Laundering takes place in Los Angeles, California, where strict water-recycling regulations have been put in place. All of our manufacturing facilities follow strict California labor law and fair wage practices.

Where do you source your denim from?

VENIM jackets are produced from the excess/unused yardage of other designer denim brands (also known as "liability fabric"). We specifically source our liability fabric from the best heritage denim mills around the world, which currently include Japan, Turkey, and the United States of America.

Are any of your jackets made with stretch denim (Spandex or Lycra content)?

No. All of our jackets are made with 100% cotton, 11.5 to 12-ounce denim. We don't use stretch denim because it doesn't meet our standards of quality and durability. Stretch fibers break down much faster than natural cotton fibers, causing denim garments to wear out after only a few years when they should be built to last decades. Our jackets are designed to have a looser and more relaxed fit, which also doesn't warrant a need for expandable fabric.

Do your jackets use any animal products or testing?

Absolutely not. Our products and packaging are 100% free of animal-based materials and testing. They also pass California's Proposition 65 law so they're safe for humans, too.

Do your jackets contain any nickel or lead?


No. We manufacture our metal buttons specifically to be nickel-free. The materials used for our jackets and custom finishes pass California's Proposition 65 law and our vinyl components are Oeko-Tex® Standard 100-certified, meaning that they pass the Consumer Product Safety Improvement Act.

 

SHIPPING AND TRACKING

How long will delivery take?

All of our jackets are made-to-order and fulfillment times will vary depending on the complexity of any customizations. Select styles may have different delivery options, you'll be able to select the available delivery options specific to that style during checkout. All products are eligible for expedited shipping, but please note that this only effects time in transit and does not impact fulfillment time.

  • Fulfillment time for products from our pre-designed collections: 2-3 business days + time in transit

  • Fulfillment time for customized products: 5-7 business days + time in transit

Please note: Orders are not shipped on weekends or holidays.

Do you ship internationally?

Yes! While we unfortunately cannot offer the same free Priority Mail shipping as we do for customers within the domestic United States, we can accommodate international orders. International shipping rates are calculated at checkout.

Please note that your order may be required to pay customs and import duties upon arrival of the goods into your country. VENIM is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.

Please check your local customs office for more information as customs policies and import duties vary from country to country.

How do I track my order?

You will receive an email notification with tracking information once your order has shipped. You can also opt into receiving shipping notifications via text message from your order confirmation page after checkout completion.

Do I have to sign for delivery?

A signature is not required for package delivery. For this reason, we advise that you only ship to a safe and secure delivery address. VENIM is not responsible for orders that are stolen as a result of being delivered to an unsecured location.

 

RETURNS AND CANCELLATIONS

What is your returns policy?

Products from our pre-designed collections are eligible for a return to your original form of payment within 30 days of delivery.

Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition in order to be processed for a return.

Made-to-order jackets that use a custom vinyl racing stripe with or without custom text in any color are final sale.*

*As a courtesy to our earliest supporters, orders placed as a direct result of contributions to our Kickstarter and Indiegogo crowdfunding campaigns are exempt from our final sale policy and are eligible for full return. You will be asked for your pledge confirmation number to process these returns.

How do I return an eligible item?

Email hello@venim.com with your order confirmation number and reason for return. Once your return request has been approved, you will be provided with an electronic pre-paid return shipping label.

Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition in order to be processed for a return.

Can I cancel my order?

Yes. You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at hello@venim.com with your cancellation request and order number.

 

SIZE AND FIT

How does your sizing work?

In an effort to eradicate traditional sizing methods (which often discriminate against gender and body type), we developed our own unique unisex sizing that employs numeric labels and uses significant "jumps" between sizes in order to accommodate a wider range of upper body measurements.

VENIM jackets are designed to fit and flatter the most body types possible, regardless of gender and while unconventional, our size table reflects our core values of diversity and inclusivity.

How do I determine my size in VENIM?

All of our product pages display a size chart, which includes a conversion table, measurements, and images to help you determine your ideal size and fit. To view this module, click on the "View Size Chart" link on the product page.

 

PRODUCT CARE

How do I take care of my VENIM jacket?

Denim rarely requires laundering, but in the event that you must wash your jacket, please keep it away from heat at all costs. Turn your jacket inside-out and then hand-wash or machine wash on delicate cycle with cold water only. Hang to dry or tumble dry (separately or with soft fabrics, only) on low heat before turning right-side out.

We suggest spot-cleaning your jacket with a soft brush and natural solvent as an alternative to full submersion washing.

Do these care instructions apply to metallic foil finishes or racing stripes?

Yes, however these finishes are even more susceptible to damage from heat and abrasion. We strongly suggest only hand-washing your jacket in cold water and hang drying to prolong the life of your custom finish and avoiding contact with abrasive surfaces such as concrete and sand.